Seller FAQ’s

Why would I want to use Barn2Door?

People are plugged in. A person spends an estimated 4h on their mobile and 2h on social every day. They expect to see inventory and place orders online. We make sure you are in front of your customers, offering a seamless ordering experience across mobile, social, web and email.

We help farmers offer a seamless ordering experience - with real time inventory - across ALL digital channels so customers can order whenever they want, with their go-to device.


Will this take a lot of time to setup?

No! We do it for you! We build out your channels so all you have to do is flip the switch and keep the lights on. We add your inventory (which will populate your digital fresh sheet), as well as add your delivery, profile and customer details. We then set up your website, mobile, social and email channels. You simply need to turn on automated marketing, maintain inventory availability and watch the orders come in!


How much does it cost?

Pricing varies based on the plan that makes the most sense for your farm! For the Beginner Plan we host your digital fresh sheet with access to your fresh sheet across web, social and email. If you want us to also build you a website OR add a stand-alone ordering page on an existing website, sign up for the Intermediate Plan! The Advanced Plan nails all channels PLUS we build a Custom-Mobile App for your farm.


Why would I want my own custom mobile app?

To give your customers the best possible ongoing ordering experience from your farm! While not all of your customers will download your App (don’t worry - we’ve got you covered on email, social and web channels too!), those that do will order more food, more often.

Having your own farm app is 100% your brand - and real-time ordering - in the palm of your customers’ hands.


Are there fees in addition to the monthly subscription?

Yes, there is a one-time set-up fee applied based on the plan you select. This cost relates directly to the work to be completed on your behalf to configure your account. If you choose a Custom-Mobile App, there is an annual $99 fee assessed by Apple to support your App Store listing and Apple Developer Account.


How do my customers pay? What are the processing fees?

Customers can pay with credit card (Visa, Mastercard, Discover, Diners Club, and American Express), ACH (direct bank-to-bank transfer) or by paper check. For credit card and ACH payments money is processed then deposited directly into your account! Receiving paper checks is the responsibility of the farmer (but you can use Barn2Door to send an invoice AND track if checks have been paid).

There is a 2.9% + $0.30 fee for credit card payments, a 1% fee for ACH or check payments OR a $1 fee paper checks less than $100.


Do you markup the prices?

No! Cool, right? We do not markup farmers’ prices. That said, Buyers are assessed a 1% service fee to cover hosting and support tickets (questions). For ACH and credit card purchases, Buyers pay the service fee at the time of purchase. However, if a Buyer opts to pay by check, the service fee is added to their final check amount (that they write to you), and is then charged to the farmers Credit Card at the close of each month.


How do I accept payments?

Barn2Door uses Stripe for buyer credit card processing, payment to sellers, and support for related transactions such as refund management. We use Stripe to process ACH and CC and route the money directly into your account. Farmers are responsible to collect and track paper check payments.


What is Stripe?

Stripe is the partner we use to process credit card transactions; they are a standard payment solution across large online marketplaces. Stripe is a certified as a Level 1 Service provider - the most stringent certification re: security, privacy and compliance.

You do NOT need a separate account with Stripe! We have built it into the backend so you have a seamless experience - and get paid quickly. You can track orders, deposits, issue refunds or alter orders or invoices all through your Barn2Door dashboard :).


What do you mean when you ‘automate marketing’ for farmers?

How do we love thee? Let me count the ways. Digital marketing is where we thrive - and we live, breath and code to bake marketing into our system - and help

We know farmers are tight on time - and we live, breath and code to get your food sold. We do this by maximizing access to order direct from your farm on every digital channel and device - then making it as easy as possible for you to market regularly to your customers. We help you schedule marketing tasks, send group custom emails, schedule order reminders, one-click sharing on social channels and offer advertising campaigns (we create content and run campaigns to drive people to your farm!).


Can I use Barn2door to sell to both wholesale and consumers (with different prices)?

Yes! In fact you can manage multiple pricing sheets - and determine what customers see what price for any given item. This includes but is not limited to different pricing for consumers, wholesale, and private pricing for specific customer(s).


I already have a website but my customers cannot currently place orders on my website. Can you help with that? Yes! We love helping with that! Whether farmers need us to build a website from scratch - with online ordering - or add a stand-alone online ordering page to their website, well that’s what we do. We make sure you have consistent ordering across all online channels.


I already sell food on my website. Why do I need Barn2Door?

A website is one place for customers to order online - why not be on every online channel? Some of your customers may navigate to your site, others prefer an email prompt, will see your ordering on social channels or want to order via a mobile app. We make sure you sell food wherever your customers want to order.


Which countries and currencies are usable with Barn2Door

For now, Barn2Door is available only across the United States (including Alaska and Hawaii). We look forward to expanding to additional countries and currencies.


How do I get started?

Click here to create an account (email and password). Then choose the plan that works for your business. Within 24 hours a Barn2Door account manager will welcome you and ask for a little information so they can set up a custom digital ordering experience from your farm [across all channels]!